Support
How to describe a scan or cleanup problem and contact support without sharing unnecessary personal data.
Draft: this information is under review and is not an effective policy or set of terms.
Contact
Contact support@diskjoy.com with questions about DiskJoy. Before sending a message, read the Privacy notice and remove personal information that is not needed to explain the problem.
Information that helps
Include the DiskJoy version, macOS version, the feature involved, what you expected to happen and what happened instead. A short sequence of steps and the wording of an error are useful. Review screenshots before attaching them: they may reveal account names, filenames, paths or other personal information. Do not send passwords, payment-card details or an entire scan inventory.
For a purchase question, include the purchase reference if one was issued. Do not send payment credentials. The Refund policy covers purchase questions; describe whether you need help with a purchase or technical troubleshooting.
When a scan or cleanup is incomplete
Check the app’s reported coverage, skipped items and permission guidance. Results cover what the app could inspect. If cleanup stops, review the outcome before retrying and check the Trash for items already moved. Do not empty the Trash until you have reviewed its contents.